CEO at Conversational Academy, Netherlands
Hans van Dam is co-founder and Dean of the Conversational Academy, world’s leading training
and certification institute for conversation designers. The Conversational Academy works with
brands like Walmart, JP Morgan, Google, ABN AMRO, and many others, to make their AI
Assistants more human-centric, helpful, and natural. Hans van Dam lectures at multiple
universities (VU, University of Nijmegen, Goldsmiths), and speaks often at conferences around
the world.
Session: Proven Conversation Design for Chatbots and Voice Assistants
Conversational Academy is world’s leading training institute for conversation design. In this session, you will learn a conversation design workflow that has proven itself around the world. This workflow is used by some of the world’s largest brands and it’s helping them unlock the potential of conversational AI technology. The workflow unifies an understanding of technology, psychology, and linguistics. It helps AI Assistants understand what people say and it helps people feel understood.
Learning outcomes:
- Understand the Conversation Design Workflow.
- Understand the role of the AI Trainer, Conversation Designer, and Conversational Expert.
- Learn Fundamental conversation design techniques.
- Learn advanced copywriting techniques.
Additional information and programme of International Conference on Robotics, Automation & Artificial intelligence Systems – here
