CRM Success Catalyst at Opsis
Through hugely informative and entertaining keynotes and workshops, Gill shows how to use your Most Valuable Asset to gain and retain the clients you serve best. Her audiences gain extraordinary value as she shows them how to get the most out of their CRM investment. Although Gill is a Microsoft Certified Trainer, her work is not software specific. She takes her in-depth knowledge to a wider set of principles and processes so you can monetise and measure the value of your CRM, making it a highly profitable part of your business. Gill’s work inspires and excites sales people to use their CRM to improve their revenue, managers discover easier ways to strategise, and technical staff relish the opportunity to contribute to the bottom line. Gill’s aim for any audience is for everyone to leave with an understanding of how to ensure that their CRM is a key factor in their success. Gill is a Microsoft Certified Trainer (MCT) and a Microsoft Certified Professional (MCP): Dynamics 365 Sales Functional Consultant Associate, Customer Service Functional Consultant Associate and Dynamics 365 + Power Platform Solution Architect Expert. She holds seveal Microsoft Technical exams: MB-200, MB-210, MB-230 and MB-600. She is also a Certified ClickDimensions Consultant Gill is a Professional Member and the 2020-21 President of NSW Chapter of Professional Speakers Australia
Track: Customer Relationship Management (CRM)
Session: All Roads Lead to Rome
CRM projects can be made successful by ensuring that the understanding of technology and business exist throughout the team. All Roads Lead to Rome, ie all failures are caused by a lack of understanding.
Additional information and programme of European e-Commerce & Digital Marketing Week 2021 – here